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Nokia 9500
3 out of 5Average user rating :
NokiaManufacturer :
November, 2006Date :
-Price :
776Hits :
1User opinions :
Released two full years after the previous 9210i Communicator , the 9500 Communicator has been eagerly awaited for a long time. Technology has moved forward a long way since 2002, and the 9500 has plenty of new features to offer. The list of enhancements is extensive, but top of the list are:
The Nokia 9500 Communicator is compatible with most Lotus and Windows programs that support currently available Microsoft Office formats (MS Office 97 onwards). The new TFT internal display is an excellent screen that is much brighter and easier to use in bright sunlight. Both the internal and external keyboards have also been improved, making typing quicker and more reliable. Internally, there is much more memory available - both user storage and RAM - and the processor is considerably faster. But perhaps the most welcome feature for many will be the Wi-Fi support, enabling mobile users to connect to the internet at broadband speeds, when located in a suitable Wi-Fi "hotspot". But what about the old bugbear of the Communicator series - its bulk? Well, the 9500 is around 10% lighter than the 9210i and very slightly smaller. Nokia are clearly trying hard, but this is still a bulky machine to carry around. Features of the Nokia 9500 include:
The Nokia 9500 Communicator combines the features of a business PDA with an integrated camera and multimedia support. Advanced messaging, e-mail, security features, and high-speed data capabilities (including WLAN) make it ideal for enterprise applications. Once you cut through the market speak, you realise they're both selling the same product. This underlines both the strength and the weakness of the 9500. The Communicator range has always done exactly the same thing – it's been your home away from home (or office away from office as the case may be). Very little in term of form, function and interface has been changed since the 9000. Nokia Enterprise knows whom they are selling to, and they know exactly what they want. And that group will happily update the 9210's to the 9500, be completely comfortable with it, migrate 100% of their data between the two machines, and there are a guaranteed number of sales. If you're familiar with the 9210, then this is what you need to know. A slightly better battery, enough memory to have ten or more applications open and still run the Opera web browser, GPRS, Wi-Fi connectivity, and only a few changes in the built in software. More an evolution than a revolution. Where it gets interesting is the fact that the 9500 has been hyped by many to be the next great revolution in mobile computing. I'm sorry to say it's not. The 9500 is a solid business and enterprise phone, geared towards email, some web browsing and editing documents on the move. It's not a leisure phone, it's for folk in business – where this leaves the 9300 we'll leave till we see the retail package on that device. InterfaceThe user interface on the 9500 probably typifies the whole ethos behind the new Communicator. What worked before in the system screen layout on the 9210 and previous models is still there, and Nokia have only changed what needed to be changed. So we still have the ‘mini Task manager' on the far left of the menu bar. This lists all the running apps and allows you to close down tasks directly. You've got side information bars that can be shrunk in certain applications. You've got the 4 command buttons next to the screen on the right hand side. What has changed is how the icons are laid out. Previously the ‘big' icon view showed a single horizontal strip of icons you had to scroll left and right through. Now we can see 8 icons on the screen at any one time, and these scroll down the way – much like a Series 60 or UIQ screen. This is how modern users would expect program and icons to be laid out, and given Nokia may be hoping to grab some converts from the other UI's, this makes a lot of practical sense. I also like the fact that an application icon can appear in more than one folder. You can see in my screen I have Simon Quinn's Ebook application at the top level. It also appears in an ‘Extras' folder (which I created myself, along with the ‘Internet' folder). And you can change these for any or all of the applications by calling up properties on each icon. This is a lot easier to understand than the 9210's separate areas for Extras / Office / Internet, which left the Desktop screen only for shortcuts. This ‘simplification' of things from the 9210 is actually a much more logical way of doing things. For example the Control Panel now has the familiar split screen look of ‘list' on one side and ‘details' on the other side. Everything just feels like things are where you would expect them, with the Tools folder holding all the tweakable things like the Sync details, Connection manager and link to the Help application. The keyboard at first looks like it is going to be a disaster, with no space between the keys, an almost grid like layout, and a smaller space than the 9210. In use, it's actually surprisingly good. The keys are bevelled outwards, which means that you don't have to hit the keys dead centre, you've quite a wide target area. Okay with the size you'll never get any touch typing done (unless you're 7) but it's definitely usable, and a lot better than the hunt and peck keyboards that seem to be all the rage on Palms and Pocket PC's. Inside the 9500 you have two cursors. The first is the obvious circular pad, that looks like an analouge controller. Before you get all misty eyed, it's not. The control panel allows you to set up the acceleration of the cursor depending on how long you hold a particular direction, and the speed the on screen pointer moves. Given that underneath the pad are four contacts (up, down, left and right) it's clearly a digital pad, but a well programmed one at that. Right beside it we have some standard keys that duplicate the functions. One thing to note though. When you hold down the green chr key to get the extended function, up and down on the keys will zoom the font, while up and down on the pad is your Page Up and Page Down. The buttons along the top of the keyboard now lead directly into applications, as opposed to separate folders. We have hot keys for Telephone, Messaging., Web, Contacts, Documents (the Word Processor) and Calendar. In addition, there is the ‘My Own' button which you can set up to be any application you like, either built in or third party. Personally I have the File Manager under there, because I'm old fashioned enough to want to know where everything is, and I'm happy living in a Directory Tree rather than an Icon gui. The fact you can happily live in the File Manager, create new docs and launch applications from this one application goes to show the 9500 is a well thought out computer. ContactsThe Contacts application button is almost in the middle of the machine, and this position (next to Web) typifies the Communicator (if the name doesn't give it away). It's here you can add in, edit and organise all your contacts names and addresses, multiple emails and the plethora of phone numbers they have. Well, there's always one entry in my database that is chock full of information. Then there are others that have a single name and a mobile number. The 9500 handles both of these brilliantly. Your list of contacts is integrated with the outside of the phone, so when you have the clamshell closed, all your numbers are available. You can also set up groups of people – here's a list of people inside Symbian, and I can move over to select a name and see their full contact card. The split screen view, just like the Control Panel and the File Manager, again shows the benefits of a consistent UI. If you know one of these applications, then there's a fair chance you'll be able to understand other applications of a similar layout. Moving your cursor (remember we don't have a touch screen here) on to the right hand side allows you to select a mobile number, landline number, email address or website. Pressing enter on any of these and the 9500 will take the correct action – in the case of a mobile it'll ask if you want to call the contact, write an SMS or write an MMS. It's also possible to send individual contact cards to other phones or people, and the list of options for this in the menu system gives an impressive snapshot of how the 9500 can talk to the outside world. You can send over the air by an SMS or MMS. You can email the details. You can even beam directly using InfraRed and Bluetooth. What you can't do is send more than one contact at a time, so it's not possible (for example) to dump every contact into a single vCard file for easy import into non Windows powered computers. Or other smartphones. Yet again this feature will be left to the third party companies. I know I said that the 9500 changed very little, but there are times such as this when I wish they had been able to integrate some of the most popular third party apps into the firmware. Contacts was probably the most robust and fault free app in the 9210 (apart from the export) so it's no surprise that in the 9500 it's one of the strongest applications. TelephonePutting it simply, the outside phone on the 9210 was poor at best. It allowed you to dial numbers and read SMS, but not much else. The 9500 makes amends for this with a 128x128, 65K colour screen on the outside, but how useful is it? Firstly, it's using Nokia's Series 40 interface, with some hooks into the Contacts and Messaging databases that the opened 9500 uses. While it's an obvious thing, the fact you can read emails as well as texts is great. But while you can reply to texts on the outside, your email is read only. If you want to reply to an email, you'll have to open the clamshell. The final production version has two main features missing from a regular Series 40 phone. The first is that there's no way to run Java midlets on the screen, so no way for programmers to get access to the front screen as they have with the flip of devices like the P900. I don't think this will be missed much on the 9500, but even the option to have more flexibility on the outside has been taken from the programmers. I think this is a mistake. The second big omission is the lack of T9 predictive text input when replying to an SMS. Why? While the keys inside the 9500 are better than they look, the stylish design of the keys on the outside are not that great to use. Admittedly you're not going to use them all that often, but they're not up to the job of anything more than the occasional fast text or phone number. The central half moon keys (2, 5, 8 and 0) don't sit still and move around a lot. The outside keys do an adequate job, the whole impression of the number pad is that it looks very nice and futuristic, but it's not really up for a lot of use. Why are Nokia unable to put a decent cursor or controller on any device except the 7650? The cursor pad on the 9500 is a nightmare. To select anything you need to push in on the pad, but invariably you hit one of the directions first. This makes things complicated as the four directions keys act as shortcuts (up is the camera, down is contacts, right is the SMS inbox and left brings up an empty SMS you can type into). I'll be looking at the camera functionality with the multi-media later on, but I'll point out now that you can only use the stills camera and video recording while the 9500 is closed. Call quality is pretty good, although users of the older communicators should note that for the first time, the speaker is on the same side of the closed phone as the screen and number pad. Almost every call I've answered this week has seen me talk into the back of the phone and wonder why it's really hard to hear anyone! Connectivity OptionsProbably the best thing about the 9500 is that, unlike new Series 60 phones, Nokia have pretty much kept intact the connectivity options and hardware from previous models. So that means that the venerable favourite of GSM Data is still available, at the snail like rate of 9,600 bps. The 9210 models also featured the then experimental HSCSD system for the Orange UK network , and this is still available on the 9500. With everyone salivating over the Wi-Fi connectivity (more on that in a minute) the most practical connection option added seems to have been forgotten. The 9500 is the first Communicator to be able to use a GPRS connection. It's faster than a GSM Data call by a fair margin, and although you'll have to watch the cost if you're on a European data plan, it does the job brilliantly. This no fanfare addition to the Internet connection suite of the 9500 is probably the most useful while you are out and about. Of course, everyone has latched onto Wi-Fi being the big killer feature of the 9500. Wi-Fi (for those of you who don't know) is another way of connecting computers over a LAN (Local Area Network). Instead of cables all over the place, it works on a radio frequency. Once this connection is made, as long as you stay within radio range of the Network Hub, you'll have connectivity. Wi-Fi on the 9500 allows you to create a TCP/IP connection, which means if your network has external internet access, you can browse the internet. What you can't do is browse your local PC file system from the 9500, or move files. Hopefully someone can get an FTP client converted from the 9210 and onto the 9500, because then you could access an FTP server on your PC and do file transfers this way. Wi-Fi's not the answer to everything. You'll need access to a Wi-Fi Network Hub or Router, and for home use these cost about £60. And obviously if you walk out of range (which, in good conditions, is 100 metres or so) you'll lose the connection and need to switch to a mobile connection through GPRS, EDGE or GSM. But if you've got an Office or Home Wi-Fi set up, then the 9500 is a really good device to carry around. And it keeps down the mobile bills as well. Of course Wi-Fi has one other main advantage, which is that there are Wi-Fi Hotspots popping up all over the place. These can be in café's, libraries, train stations, or other locations with a lot of people. You'll pay for access for a fixed time, but get unlimited Wi-Fi Internet access . Which again is great for when you're out and about and don't want to use GPRS for connectivity. Finding the hot spots though, is another thing altogether. The UK 9500's bundle with an application called Easy Wi-Find, and Psiloc have their "Hot Spot Finder." On my next journey into the big city, I'll test these both out and let you all know. Certainly there are reports that encrypted Wi-Fi takes a bit of setting up to do, but on unencrypted networks, there doesn't seem a problem. Of course, if you have MAC filtering on, you'll need to note down the MAC number of your 9500, it's under the battery. The jury is still out on Wi-Fi battery time. It obviously takes a lot of power, broadcasting this radio signal. From the time I've spent at home and out and about, the Wi-Fi consumption is slightly more draining than making a phone call, so it should happily get four to five hours of heavy Wi-Fi usage. When an application makes a request to the Internet, the Nokia 9500 will normally check for an active connection, or bring up the connection dialog, allowing you to choose what type of internet connection you want to use. The Web Browser (Opera)The STNC-based browser in the 9210 was pretty bad. Really. Nokia then took the guts of the popular Opera browser and laid their own front end on top for the 9210i follow-up. This was quite a bit better, helped along by the greater free memory in the 'i' model, but it was still ultimately restricted to fairly low bandwidth sites. Now, the Web Browser in the 9500 is, in fact, still Opera. They've carved out a great reputation in the mobile web market, and it truly is the best fit on the 9500. As with the 9210i, (and different compared to, say the Series 60 or UIQ versions of Opera) you've got the Opera engine (which includes the rendering), but Nokia's user interface. This comes back to the idea of keeping everything in the 9500 as close to the established Communicator pattern as possible… The only clue to this being the Opera browser is hidden deep in the file system.
Opera also uses the standard Nokia/Symbian HTTP stack (a piece of computing code that does all the talking to the Internet, and passes the results back to the program), rather than the separate HTTP stack that Opera uses in other Symbian OS devices. The upshot of both the UI control and the change in HTTP stack means that the Opera browser on the 9500 cannot make use of Opera's proxy server to speed up loading times and reduce bandwidth. So What's It Like To Use?The Web Browser does the job more than adequately, but not brilliantly. The processor of the 9500 only runs at 150mhz, so when you come to pages with a lot of complexity, it does take a noticeable few seconds for the page to fully load. That's something you never really worried about on the 9210i as you were geared up to use the slow GSM Data bandwidth, but with Wi-Fi and EDGE, the device is now slower than the connection. All round, the 9500 does have a tendency to feel sluggish, and it's most noticeable in the Browser. First test for me in any browser is to call up BBC News and see how it manages. Normally on a mobile device, I'll use the cut-down, text only version. But with all the promise of full-blown websites being available it was off to the main site to see what would happen. And it coped pretty well. Of course, with a ‘widescreen' view on the world you'll find that calling up a web page will invariably lead you to toggling off the top title bar and the toolbar on the right hand side to give you the maximum amount of viewable space. Most well designed sites will cope with the 640x200 display (or even the 480x180 with the toolbars on), but for those that don't, we have "Fit to page," which uses Opera's Medium Screen Rendering engine. The small screen rendering should be familiar to Series 60 users. This takes a full size web page, shuffles the graphcis and text around, and makes it readable on the 176x208 screens of those devices. Medium Screen Rendering does exactly the same, but it's for screens that are slightly larger. And it works pretty well. Note that the horizontal scroll bar is now almost non-existent, and we have both the full text of the lead article, and can now see the side column. On the ‘standard' page we'd have to do some horizontal scrolling to get all this info in (I've scrolled down slightly so you can see it better). NavigationNow it can't have failed to escape anyone's attention that the 9500's do not have a touch screen for navigating a website. Neither does a PC, but they have a mouse to get round the screen quickly. So how easy is it to move round pages? Someone at Nokia has actually come up with a good solution here, and it's based around the two cursor pads on the machine (the circular stick and the fixed buttons). I've already mentioned these and how they seem to duplicate each other's function, but in the web browser, they actually complement each other. Let's look at the digital stick first. This acts directly on a cursor you see on the screen. Move this over links, and (just like a mouse on a PC) it switches to a hand, and allows you to click through the link (by pressing down on the stick). Push it to the edge of the screen, and it will scroll the screen in that direction – so if you continue to lean down on the stick, your page will scroll down when it hits the bottom.
The cursor buttons (to the left of the stick) don't act on the on-screen cursor, they act on the whole page. So pressing the down key will scroll the page, no matter where the cursor is. It's much easier to control where you are on a page with these cursor keys, and it's also pretty easy to switch between the two control areas. As I said, it's a good solution. The best solution of a touch screen hasn't happened, so this is the next best thing. The digital stick is a bit of a fiddle, and you'll need to play around with the speed and acceleration settings in the control panel to get to something you can live with. Personally, if a page isn't swimming in links, I'll use the old fashioned method of pressing the tab key to cycle through the links, and pressing enter when I get to the link I want. Works for me! The Opera Web Browser is a strong part of the 9500 applciation suite. It's not a reason to drop everything and get this device, but it's probably the best web browser on a mobile device. The extra screen size helps when compared to a UIQ device. It's usable, the bookmarks system is straight forward, and it does the job. Just like everything in the Communicator, it's more than adequate, but not stunning. Messaging: Email, Text and FaxEmail, SMS and MMS are all integrated into one single application called "Messaging." Again, this is pretty much unchanged from the 9210 Communicator, but, as before, some features have been quietly added to bring it up to date. MMS is now around today, so that's there. Most applications have a send option in the File menu allowing you to send items like camera images, contacts and videos through the messaging application, using whatever route you want (eg MMS or Email for a video). Setting up an email account is pretty straightforward. Account Settings allows you to edit or create new accounts for your email, and in here you can also set up options for each account. These included the ability to send plain text or html based emails, a default signature, and if you want to initially download just the headers of an email, or the entire email. When you're on a ‘cost per k' connection this is a good option to keep on to avoid spam costing you too much. It's worth keeping it on for Wi-Fi and EDGE connections as well purely because it's a lot faster. I had two major complaints about Messaging on the 9210, and one of them is (partially) corrected here. Remember I said that when an application goes online, a connection dialog comes up asking you how you want to make the connection? Not in the messaging client. Here you have to specify in the settings dialog box for your email account which specific connection to use. So on the 9210, I had two email boxes, with the exact same details (one for GSM Data and one for a TCP/IP connection over the data cable). Now you can use GSM, GPRS or Wifi to connect to the internet from your 9500, it makes sense to be able to choose the cheapest option. Which is dependent on the time of day, and where you are. Now the easiest solution would be to remove this ‘specify connection' when setting up your email account and use the standard connection dialog that every other application will use. Guess what, they haven't. What you can do is set up a priority list (confusingly called Roaming) and specify an order to work through your connections. So if option one is not available (eg my home Wi-Fi), then look for option two (any Wi-Fi network) then a GPRS connection, then a Dial Up connection. It is not brilliant, it's still infuriating, and I wish they'd decided that having one way to specify a connection would be suitable for every application. If someone can come up with a third party app to patch thins function in, they're getting an instant registration from me. My other problem is endemic in the 9500, but most noticeable in the messaging application. And it's the fact that the text size in the messaging application makes email really unworthy. Even on the lowest zoom setting, the main menu shows only three messages (be they emails, texts or faxes). With 200 pixels to play with, I'd expect a decent ‘small' font to be available. I get 30 to 40 emails at a time (after spam), and seeing less than 10% of them in one window is crazy. You can ‘open a folder' and have a view with the font I want on the main screen. But it's not a pretty workaround. With all the slight tweaks on the Desktop and the thought going into the browser, I wished they'd spent some time with people who can receive more than 200 emails a day through a mobile device. What feels wrong is the length of time that Messaging takes to open an email on the machine. On any device that's just been launched, two seconds of white screen is not acceptable. When I first got the device, I was sure something was wrong in the firmware. Nope, it just takes time. Enough time to say "1 elephant 2 elephant 3" out loud. Handling of attachments is pretty good, but I'm going to talk more about that when I look at the Office Suite of applications next week. Don't forget that the 9500 is also a pretty good fax machine. It's been pushed down the list of "new message" but it is there. It's a standard Class 2.0 fax machine, and happily sends faxes out. If your SIM has a fax number activated (and if you have data enabled, then you should have a fax number as well. Go ask your Customer Support Line) then you'll be able to receive faxes as well. Yes the majority of Internet road warriors may scoff at something that is so early eighties as a fax machine, but you have to remember that this is a business phone for Enterprise. As one of the few mobiles to have a genuine in-built fax, this is going to make it instantly popular to senior management. The Messaging application is probably the application that you will spend the most time in. It's probably the one that has changed the least, and what has been changed doesn't sort some of the user interface problems that let down the 9210. Much like the web browser, it gets the job done well, but not brilliantly.
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